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Privacy Policy

THE H BOUTIQUE HOTEL

PRIVACY NOTICE

The H Boutique Hotel is the trading name for Bookstage Limited (company registration No. 01882442) can be contacted at our trading premises (Water Street, Bakewell DE45 1EW) or by telephone 01629 812033.

This notice applies to all of our customers, suppliers, visitors to our website and premises, and other business contacts.

In order to continue to provide a first class service it is necessary to collect certain data about you. This document sets out how this personal data is processed, and the legal basis for doing so.

Summary of legal basis for processing data

  • We process personal data to administer our booking system, to provide hotel services, to provide café, restaurant and bar services and to process and store payment details. We also deal with enquiries, gather customer feedback and undertake direct marketing. This is processed to enable us to fulfil your requirements to the best possible standard. The legal basis for this is legitimate interests.

  • We process personal data for processing accounting information for Bookstage Limited and for your business. The legal basis for this is legitimate interests and legal obligation

  • When you post on social media about our business we may use your personal contact details to respond to any complaints or comments. This contact information is used to promote our business and improve our standards of customer service. The legal basis for this is legitimate interests.

  • Photographs and names of customers will only be used on social media or on our website with the implicit agreement of those customers. The legal basis for using these photos and details is consent

  • We implement measures to prevent and detect crime both in the collection of personal data and in physical security at our premises and stock. This is done for legitimate interests and legal obligation

  • We may use your personal data for marketing purposes, to inform you of any offers available and to inform you of any new developments that may be of interest to you. This is done for legitimate interests

Personal information we collect

  • Name
  • Address
  • Telephone numbers
  • Email address
  • Photographs for marketing purposes on website and social media
  • CCTV footage at our premises

Personal information is collected from you in person, in writing and via emails and our website. Personal information is also collected via bookings on 3rd party websites.

Retention of personal data

We retain personal date to enable us to provide a service to you, to respond to enquiries or complaints, to uphold contractual or legal rights or for other legitimate interests. We retain personal data for as long as required for the specified purpose. We also keep your data in line with any statutory limitation periods and for tax, legal or regulatory purposes.

Bookstage Limited takes all reasonable organisational, procedural and technical measures to prevent the loss, corruption or misuse of your data.

Personal data is retained for statutory retention periods or as long as is considered necessary for the efficient management of the business and to provide the optimal service to our customers.

Your rights

You have an absolute right to request access to any personal data we may hold about you at any time. Such a request should take the form a Subject Access Request to be submitted to the contact details above.

You have a right to request to rectify or delete personal data held about yourself. You have a right to object to processing personal data about yourself or to restrict that processing

Upon receipt of such a request Bookstage Limited will confirm your identify before proceeding. Any requests will be dealt with and information provided in a reasonable time frame. Where personal information is retained for legal purposes rather than legitimate interests it may not be possible to agree to such a request. If the request is refused Bookstage Limited will set out the reasoning to you in writing.

If you request to stop having your personal data used for marketing purposes this request will be dealt with as soon as is reasonably practical.

You have the right to lodge a complaint with a data protection supervisory authority of the EU Member State in which your complaint arises. In the UK this body is the Information Commissioner. Details of all EU supervisory authorities can be found at http://ec.europa.eu